YES. We guarantee that our prices are the lowest you can find. If you find a lower price for a tour we offer, we will match it.
When your payment for the activity is confirmed you will receive an e-mail your confirmation as well as instructions on how and when to meet up with your guide for each tour.
Because some tours book up well in advance of the tour departure date, we recommend reserving your excursions as far in advance as possible.
We require you to make a reservation at least two days in advance of your excursion, not including the trip day, so that we have the ability to ensure that all of the arrangements are confirmed, finalized, and communicated.
While the specific recommended attire is described in the individual tour descriptions, travelers should always wear comfortable shoes and use sunscreen, a sun hat and sunglasses in locations with ample sun. Please note – different activities have different requirements.
The level of activity varies by tour. Please refer to the specific tour descriptions to see what to expect.
With very few exceptions, you can cancel a tour up to 24 hours in advance of tour departure and receive a full refund. The few exceptions to this rule are clearly noted in the tour description. If you would like to cancel a tour, simply give us a call during regular business hours, and we will be happy to assist you. Once you are within the 24 hour tour departure window, the tour becomes non-refundable. This is because our operators have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.
Unless otherwise stated on the tour, all prices are in US Dollars.
Extending a gratuity to your guide or driver is strictly optional but greatly appreciated by those guiding you through your tour. A commonly accepted guideline is USD $3.00 per person for a half-day tour and USD $5.00 per person for a full-day tour.
If you need to make changes to your reservation or to cancel a tour, please contact one of our Experts during regular business hours and they will be happy to assist you. In the Dominican Republic we can be reached on a recorded phone line at 809-200-9556 or 809-200-4653. As always, you can send us an email at firstname.lastname@example.org or email@example.com.
Yes. Many of our tours offer children’s prices for children under the age of 12 years. Toddlers aged 2 and younger sitting on a parent’s lap (not occupying a seat), are not charged for most tours. Please see the individual tour descriptions for specifics on pricing and age requirements.
For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years are not permitted to participate without a parent or guardian. In some cases, an unaccompanied minor may be permitted on a tour if a wavier is signed by the parent. Please call us for details on specific tours.
Please refer to the restrictions section of each detailed tour description for specific recommendations for physically challenged passengers. However, to the extent passengers are able to walk on their own, we recommend tours designated as requiring a low level of activity. The transportation on some tours may be able to accommodate a collapsible wheelchair stored below the bus; however, scooters or motorized wheelchairs are often too large to be stored on the transportation used for the tours. If passengers are non-ambulatory, we generally recommend independent transportation for their comfort and convenience. We also recommend that non-ambulatory passengers be accompanied by someone who is able to assist them through.
We are able to accommodate public groups up to 500. We ask that you book groups over 20 directly with the reservations office by telephone.
We offer a discount of 10% for groups of 20+. If you frequently book in groups with us, it may be worth setting up an account with us.
The Company is not responsible for any loss of personal property on its tours or left behind on its coaches.
The Company is not responsible for any person being left behind during a tour if this person fails to turn up on the coach within a maximum of 10 minutes from the time stipulated by the guide / driver.
All of our tour partners carry liability insurance policies. These coverages are for accidents and cover the supplier’s business in the event of a lawsuit. This type of insurance coverage is not medical coverage. Each client should make sure they have their own medical insurance coverage.
Yes, most of them are. Please contact us for further details.
Yes, we offer private journeys and tailor-made itineraries to the majority of our destinations. Our expert tailor-made department can help to plan your perfect itinerary, perhaps choose from one of our group tours which we can operate on a private basis, or if you have any ideas on what you would like to do just let us know and we can look after all your arrangements. On our tailor-made itineraries and exclusive journeys we can arrange a private guide for you, with sight-seeing and accommodation to your exact specification.